• All our products come with a 12-month limited warranty.(unless otherwise stated)
• Extnix and its employees are not liable for damages to a vehicle's electrical system, components, or interior panels due to improper installation. DIY customers install our products at their own risk.
• We do not provide warranty repair or replacement for products damaged due to poor/DIY installation. We strongly recommend professional installation.
• Compatibility with third-party devices (e.g., phones, USB storage devices) and software is not guaranteed, and we do not provide warranty coverage for such devices. 
• Only use the provided harnesses for connecting our products to the vehicle's wiring as instructed in the installation manual. Using alternative harnesses may void the warranty.
• Modifications to the supplied harnesses not approved by Extnix may void the warranty.
• Our warranty does not cover products that are misused, damaged, installed incorrectly, or have third-party software containing malware or viruses.

Refund Policy:

• Requests for a refund must be made within 30 days of receiving the products.
• Customers are responsible for removing the product/s (if required), placing them in the original packaging, and returning them at their expense using registered post to our return address.
• Once we receive the product/s, we will inspect and test them before processing a refund within 14 business days. Postage costs are non-refundable.
• If the returned product/s are damaged or faulty, we may deny the refund or refund the purchase price minus the costs to restore the product/s.
• After the 30-day period, we may offer a repair/replacement initially. If rejected, a refund at a reduced rate may be offered based on the duration of use.
• Wrongly/By Mistake orders product will incur a 20% restocking Fee.
• We encourage customers to contact us before making the purchase to confirm the compatibility of the product.

Warranty Repair Policy:

• If there's a problem with our product/s, we'll attempt to resolve it through correspondence with the customer. If unsuccessful, we'll request the product/s to be sent back for repair or replacement.
• The request for return/repair must be made within 12 months (unless otherwise stated) of the original purchase date.
• Customers must receive authorization in text format before sending back the product/s.
• All requested products/components must be returned, and any labor charges for removal are the customer's responsibility.
• Return postage for warranty/repair is also the customer's responsibility.
• Once we receive the products, we'll test, repair/replace any faulty components, and return them within 28 days.

Software Updates:

• Some issues may be resolved through software updates, which customers are responsible for checking and installing.
• We provide technical support for base software issues, but our warranty only covers hardware/harnesses.

We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact us.